
ErmesTel offers customers different levels of SLA to ensure the performance and optimize of their IT infrastructure.
Benefits Support Service:
- Proven experience of ErmesTel - With over 450 projects in the past 6 years. Many of the issues that may occur in one infrastructure have been resolved previously in other customers by one of our technicians.
- Support in Spanish, staffed by highly qualified technicians with extensive experience in complex infrastructure facilities.
- Support as a function of the customer's infrastructure and your levels of criticality, with response business hours or 24x7.
- Optional: Consultation and preventive support.




