IT Staff Service is a service of timely resolution of queries about infrastructure on general that cannot be included within what is considered incidents or problems. Let’s have a Service Manager that drives the changes with all guarantees

The IT Staff Service includes consultations about:

o   Corporate email (Exchange, Zimbra)

o   Active Directory

o   Virtual Infrastructure

o   VDI Infrastructure (View, vWorkspace, Citrix)

o   Disaster Recovery

o   Cloud Computing

o   HW Storage Infrastructure

o   HW Server Infrastrusture

o   HW network SAN Infrastructure

o   HW Ethernet Infrastructure

o   Backup Software

o   BRS Software

It does not include implementation. This is done under the Plan of days for preventive maintenance.

The IT Staff Service can be contracted as a single support, added to suplement the Basic or Advanced ErmesTel Support and is included in Premier Support (Minimun recomended bag of 30 hours)